Frequently Asked Questions

Is there a minimum order I must meet to order medications?

No, there is no minimum order size.

Is there a long-term contract I have to sign?


Couldn’t I just package my own?

Yes, you could. However, in order to package your own medications, you are required to abide by all laws and regulations pertaining to labeling, logging and reporting requirements. With VerityRx all of our medications are pre-labeled in compliance with state and federal law and provide one step billing and record keeping.

How much income could my office potentially make with physician dispensing?

While this varies by practice and/or specialty we’ve seen practices increase profit by up to 50% just by introducing in-office dispensing; with no additional staff, patients, or equipment.

Is it legal to dispense to my patients?

Yes, physician dispensing is legal in most states, though the regulatory requirements can vary from state-to-state. As of 2019, the only states where physician dispensing is completely illegal are Utah and Texas. If you are uncertain of your state’s requirements or have any other questions, we’re here to help. Simply contact us through our contact form or give us a call at (844) VERITYRX.

Who is allowed to dispense medication?

Those allowed to dispense medications varies depending on a state’s regulations. Generally, those approved to dispense are licensed medical professionals such as physicians, physician assistants, registered nurses, and/or nurse practitioners. That said, while each state has its own regulatory restrictions; the following five states are where dispensing is restricted: Massachusetts, Montana, New York, Texas and Utah.

I’m a mid-level provider (Nurse Practitioner or Physician Assistant), am I allowed to dispense?

Mid-level dispensing is permitted in many states but the regulatory requirements can vary widely from state-to-state. If you are uncertain or have any questions, reach out to us through our contact form or give us a call at (844) VERITYRX for a free, no-obligation consultation with an expert.

Why don’t more doctors dispense?

Historically physician dispensing was a manual, time-consuming process that required additional staff to count pills, maintain records, and report to state PDMP systems. Today, with VerityRx’s turnkey solution of pre-packaged medications, quick and easy dispensing, and automated reporting makes the process much easier, requiring no additional staff.

What are the benefits of dispensing?

We’ve provided a list of Provider and Patient Benefits on the linked pages, but the primary benefits of physician dispensing are:

  • Confidentiality: Many patients prefer getting their medications from their trusted medical professional rather than a pharmacist. This is especially true with practices that have, potentially, more sensitive patients, such as urgent care, weight loss, men’s health and women’s health where patient confidentiality is paramount
  • Patient satisfaction: Who doesn’t enjoy saving time and money? Providers who dispense often report improved patient satisfaction scores because patients avoid a trip to the pharmacy and the need to wait for their prescription to be filled.
  • Increased practice revenue and profit: Add a new revenue stream for your practice
  • Improved service: In office dispensing can save you and your staff time on the phone with local pharmacies from fielding common questions about prescriptions, handwriting, and patient verification to name a few. Just as importantly, dispensing is very popular among patients and in-office dispensing allows you to differentiate your practice from other practices in your area. Many providers have recognized medication dispensing is a compliment to their patient-physician relationships.
  • Patient compliance and improved outcomes: Studies have shown that up to 30% of prescriptions are never filled by patients. With in-office dispensing, patients save the trip to the pharmacy and are far more likely to begin treatments (studies show >95% compliance), resulting in better patient outcomes

I’m a physician and want to dispense at my practice, how do I get started?

Getting started is easy with VerityRx! Click here to download our short application. Once we receive the completed application and required licensing documentation, we can have you up and running in as few as 3 business days. Or contact us at (844) VERITYRX and we’ll walk you through the application steps.

What does it cost to get started?

Typically, nothing.  We provide the dispensing software and training for free. And, the software is not required if you prefer to phone or email your orders. And, the medications you order are invoiced on a net 30 basis.

What equipment do I need to get started?

Usually none! It is possible to get started without any additional equipment. All that’s needed to take full advantage of in-house dispensing is a computer with an internet connection and a black and white printer. Contact us if you’d like to learn more.

How long does it take to get started?

Once we receive a completed application, including the required license(s), we can have you set up in as little as 3 business days. For more information, or if you’re ready to get started, please contact us through our Contact form or by calling (844) VERITYRX

Will you help me customize a formulary based on what other clinics of my same specialty are doing?

Absolutely! In fact, our in-house team has already created formularies for most types of practices which we can provide as a guideline and help you customize it to your needs.

What medications do you carry?

VerityRx carries a full catalogue of medications in pre-packaged, sealed, counted, and ready-to-dispense packages. Please review one of our sample formularies for the most commonly-dispensed medications. If you don’t see a specific item on that list, please contact us through our contact form or give us a call at (844) VERITYRX as we likely can still offer it.

What if my patients have medical drug insurance? Can I bill their insurance?

It can be challenging to bill insurance for dispensed medications profitably, so most providers choose to offer cash & carry dispensing only. VerityRx provides many medications at prices that will enable your practice to provide them to patients at a lower price than their co-pay would be at the pharmacy. Those patients who want to use their insurance will still need to go to the pharmacy. That said, physician dispensing gives patients more options, not less.

Can I bill a patient’s workers’ compensation insurance through VerityRx’s software?

Absolutely! VerityRx has an excellent workers’ compensation billing program. Please contact us through our contact form or give us a call at (844) VERITY for more information.

How do I determine what price to charge my patient?

It is at your discretion to determine the price charged to your patients for the medication. With that in mind, most patients save time and money with in-office dispensing by eliminating the separate trip to their local pharmacy.

I’m opening a new practice and want to dispense, when should I contact you?

We recommend reaching out to us 2-3 months before opening to allow time to address any state licensing requirements and still have time to complete the application process. Contact us if you have any specific questions.

Where will I store the prepackaged medication?

Per FDA and DEA regulations, prepackaged medications need to be in a locked cabinet or drawer. Controlled substances must be stored behind a double lock; one of our dispensing cabinets behind a locked door will satisfy the double lock requirement.

Does dispensing require additional staff?

Absolutely not! With our turnkey solution, dispensing a prescription should take no more than two minutes (usually less), and does not require any additional staff or equipment.

How compatible will your process be with my current process?

Very! With the issuing of prescriptions at the end of a patient visit, the process of dispensing a medication can easily be integrated with the patient discharge process. Entering the diagnosis and dispensing the can be a 1,2,3 process on your way to better service, improved patient outcomes and additional revenue; truly a Win-Win-Win proposition

Does in-office dispensing increase burden on my staff?

In many cases it will lighten the burden on your staff. Instead of handling pharmacy calls answering common questions about prescriptions, handwriting, patient verification and/or managing insurance issues; your staff can focus on providing quality healthcare to all your patients

Is dispensing time consuming?

No! The entire process can be completed in under two minutes. VerityRx has already repackaged and labeled the medication so it is ready to dispense.

Will our staff have to count out pills for each patient or label bottles?

No! We’ll take care of that for you. We provide the most commonly ordered package sizes and strengths, so that you have the right medication and dosage for your patients.

Does in-house dispensing open our facility up to more inspections?

Absolutely not! With our turnkey solution, dispensing a prescription should take no more than two minutes (usually less), and does not require any additional staff or equipment.